Reference

Privacy Policy

We collect and handle your data to run your account, process bKash, Nagad and Rocket transactions, and keep your login secure. This policy explains what we gather, how we use it, and how you can request changes or deletion.

Account dataPayment recordsDevice infoContact rightsDeletion requests
7ebd Privacy Policy
DATA PRACTICES

How We Handle Your Information

We built our data practices around the realities of mobile wallets and fast account access. Your bKash, Nagad or Rocket transaction details stay encrypted, your login sessions expire after inactivity, and you can review or change your data anytime through account settings.

Collection and use

We collect your mobile number, email, payment details and device data when you register, deposit or contact support. We use this to verify your identity, process transactions, deliver account updates and detect fraud.

Cookies and tracking

We use cookies to keep you logged in, remember your language preference and track which pages you visit so we can improve the site. You can block cookies in your browser, but some account features may not work properly.

Security measures

All payment data is encrypted in transit and at rest. We store passwords as salted hashes, require OTP verification for withdrawals, and monitor logins for unusual device or location patterns to protect your account.

Your rights

You can request a copy of your data, ask us to correct errors, withdraw consent for marketing messages, or delete your account. Contact support with your registered mobile number to start the process.

CONTACT OPTIONS

How to Reach Us About Privacy

If you want to see what data we hold, request a correction, or ask us to delete your account, contact our support team through any of the channels below. We aim to respond within a few business days and will verify your identity before releasing or changing any information.

Live chat Open the chat widget in your account dashboard or on the home page. Our team can pull up your data request and walk you through the steps to submit a formal request if needed.
Email support Send your data request to our support email. Include your registered mobile number and account username so we can verify your identity and locate your records quickly.
Account settings Log in and go to the privacy section under account settings. You can download a copy of your data, update your contact preferences, or submit a deletion request from that page.

Privacy Policy FAQ

We collect your mobile number, email, full name, date of birth, payment details for bKash, Nagad or Rocket, device identifiers, IP address and transaction history when you register, deposit or place bets.

Yes. Log in and go to account settings, then click the privacy section to download a copy of your data. Or contact support with your registered mobile number to request a full data report.

We keep your data as long as your account is active, plus the period required by local record-keeping rules. After that, we anonymise or delete it unless we need it for a legal dispute.

We share transaction details with payment processors to clear bKash, Nagad and Rocket deposits and withdrawals. We may disclose account information to law enforcement if required by local regulation. We do not sell your data.

Contact support via live chat or email with your registered mobile number and request account deletion. We will verify your identity, close your account and delete your data within the timeframe allowed by local rules.

Yes. Log in, go to account settings and turn off promotional emails or SMS messages. You will still receive transactional notifications about deposits, withdrawals and account security, but no marketing offers.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.